Deliveries:
- Free delivery within South Africa is applicable for orders of R300.00 or more.
- The delivery fee will be clearly visible during the ordering checkout process, before checkout has been finalized.
- We will be notify via an email once your item/s have been shipped and you will be able to track your order.
- You should always check that the Items being delivered are correct and are free from any defects. Should the packaging be damaged and you accept the order without fully inspecting the Items you should add a note on the delivery note stipulating that the packaging was damaged, or items were not inspected.
- Snow Wolf Clothing cannot accept responsibility for incorrect delivery details that have been provided to us, or if an unauthorized person at your chosen delivery address accepts delivery of your Order.
- Should it be that delivery at your chosen delivery address via our courier services was attempted twice and failed then your Order shall be returned to us and the purchase shall be reversed after the cost of the second delivery has been deducted.
- Deliveries shall be effective within 2-3 working days from the time of making payment of your order for deliveries to your door. Take note however that outlying areas take longer and delivery in that case may take up to approximately 3-5 working days.
Deliveries take place during business hours Monday to Friday. There are no deliveries over weekends or on public holidays. Please take this into consideration when selecting your delivery address.
- Snow Wolf Clothing have outsourced all delivery arrangements to a third party service provider. We therefore cannot, to the extent permitted by law, be liable for any loss or damage caused by them.
- A delivery is considered complete as soon as the parcel is accepted and signed for either by the customer or by an individual on the customer’s behalf at the specified delivery address.
- Lost parcels- In the event that a parcel is declared missing, should stock be available, a replacement order will be sent to the customer via the intended original delivery method.
- If stock is unavailable, then the order (at Rand value paid) plus any relevant delivery fee will be refunded.
